At the end of the rental, the rider and GS Africa carry out a quick runthrough of the motorcycle, noting fuel levels, kilometers, and any possible damage. After the rider has departed and disclosed any information about the motorcycle during the rental, GS Africa follows this procedure:
1. The bike is washed or wiped down (even if not visibly dirty).
2. A second inspection is conducted, comparing the initial checkout inspection with the return condition.
3. If any damage is identified, the motorcycle is taken to the original manufacturer for assessment.
4. GS Africa informs the rider of the repair or replacement costs.
5. Repair costs are recovered from the rider via the Insurance Excess Deposit held on file.

If the rider wishes, they may collect any damaged parts that are replaced. We aim to expedite this process to return bikes to the fleet as quickly as possible.

Please note:
• Motorcycles returned on a Friday or over a weekend will be washed the following Monday.
• In the event of no damages, the rider’s Insurance Deposit is refunded to the same credit card or bank account originally used. The rider is notified immediately once the refund is processed.
• Bank transactions may take 7–10 working days to reflect in the rider’s account, depending on internal banking procedures beyond our control.